Customer Testimonials
My experience was good because my sales person explained about my tires that I did know know
Staff aren't very educated about the pre owned cars they're selling. Very clean environment Nothing
Pushy, insulting saleswoman. Called me "silly" because I wasn't falling for her ridiculous sales pitch. Made a "dumb blonde" joke. Not a good look, especially if you're an African American salesperson ffs. Imagine if it was the other way around! There's a reason this dealership has horrible reviews. If there are others like her, how do they sell any cars? I wanted to buy a car, and this woman drove me away to buy from another dealer.
Terrible customer service, and to Travis, get another job if your unhappy with life. As long as that rude unhappy person works there I will never take any of my Nissans there. Be going to this Nissan for 6 years and I will never step foot there again. Absolutely a joke of a team
Always does a good job i wish i could have gotten a complementary car was but overall my experience was very good!
My experience was informative, quick, friendly and thorough. Emily was considerate and attentive. She made my experience extremely stress free.
Excellent service really friendly, and they even had a short video that described what they were doing.
All the advisors are AMAZING, everyone is very helpful and I feel like they have my best interest in mind.
They were very thorough. Erin took care of all requests. And Aaron had excellent follow up.
They were very thorough. Erin took care of all requests. And Aaron had excellent follow up.
Outstanding.curtious..knowledgeable. Human and work is good 👍 would highly recommend to others. Costly. But you get what you pay for.
He handle and understood everything great person to have help by If you need help with your vehicle call Colin
Very nice and professional It was a pleasure to have the work done on my car customer services what keeps me coming back to this dealership
Joe Weil is so trustworthy. Glad he is there Joe has earned by business. Will always come back to Joe
Darlene and her husband were a great help, they are definitely the go to when you step in Nissan! They’ll make you feel welcomed and get your the best deal!
Darlene and her husband were amazing got me the prefect car at the best price got the car clean and ready for me. I have to say they are heaven sent
Fast service provided, competent & informal techs, video updates of overall vehicle status, clean establishment, welcoming waiting area very comforting…
I had my car towed here from the dealership I purchased it at, as they said they didn't have the tools to do a deeper diagnosis of what was draining my battery.
I called at about 8:30 on a Friday morning and spoke with Erin in service. She assured me that if it was towed in that day, they can try to fit in the diagnosis between other jobs, but the earliest they would have for an appointment would be the following Tuesday. No complaints on that! They are a busy shop, and I fully understand from working in dealerships ... Read More Google - Oct 22, 2026
My sales consultant Bridgette Hill was very helpful. She took me on a longer drive so i could test the vehicle on different terrain. She was punctual when i came back later to purchase the vehicle. Very very helpful consultant! I strongly recommend her. Financial department representative was also flexible during our negotiations.
Travis in the Service Department is great to work with. Transparent and responsive!
Great service excellent communication All right a1 service high prices but good work Thank u
Friendly, very knowledgeable and excellent customer service Erin went above and beyond to accommodate our needs while servicing our vehicle.
Prompt and to the point Prompt service, clear and to the point on what the issue was and what needed to be done.
No issues , I was in and right out Aaron always takes great care of us
Your People work well with customers for pleasant outcome in selection of shopping and sales.
It was great The service was good. The wash was great it brought the new car look back
Jammal was great to work with, left with a great car!
Everything was smooth and friendly! They were super helpful and made everything easy! It was fine.
Great customer service as always. Great customer service as always, always have a great experience when I come there to the dealership.
Best car buying experience yet. This was the second vehicle I purchased at Russ Darrow. Joel and Al were amazing and made the process go smoothly! Thank you!
Second time leasing a Rogue here. Joel, Al and Jared made the process go smoothly and seamless!
Ken Davis is NOT a good salesman. He is just trying to make a dollar. You have to have compassion in what you sell. You cant get out the car without him about to open your car door. We dont like that at all. He has HIS own personal advertising around RUSS DARROW. Thats not good business practice. I am afraid to refer anyone I know there because he will steal them. I need management to get some courage and stop allowing his to run that place. I feel bad for the other salesman and woman because hes going to ... Read More Yelp - Oct 9, 2026
Bridgette was amazing, She helped so much. Ken Davis interfered with our sell & Tried to make my experience bad. Bridgette turned it around. Overall amazing with Bridgette.
Bridgette H was very helpful and knowledgeable. She was pushy like others that work there.
Momo Adam and jp where all amazing 10/7/26 very welcoming kind very helpful I would recommend this place to anyone wish I knew about them before I bought my car fun kunes but in a year best believe I’ll be back here to trade my van in Thank you thank you thank you momo very amazing sale person you Bette the here next year
Work was done on time, and a good job Friendly and concerned explaining the work that was did
I had an appointment for an oil change and tire rotation. The technician noticed that I had a bulge in my inside rear passenger side tire. He sent me a video showing me the problem. I had that tire replaced the next day because they didn’t have it in stock. Both appointments we’re done in less time than they anticipated.
I got my transmission worked on last month and asked for my battery to be checked. I was told it was fine. My car shut off unexpectedly yesterday and I brought it in. I was charged a $200 diagnostic fee for them to tell me my battery is low and they wanted to charge me $300 for a new battery and tried to upsell me on $800 tires. Their practices are predatory and there’s absolutely no reason to charge $200 for a battery check that is free anywhere else. The service representative guy with the long messy hair is particularly rude with a ... Read More Google - Oct 5, 2026
Did an excellent job. Communicated well with what I needed done next. It's 12 words
The problem was solved. Hopefully, I won't have the same issue the next time I get an oil change. Overall, I have been pleased with the Service Department over the years.
Bridgette and Dylan were very helpful and provided a fun experience purchasing a new to us Infiniti Q50, Thanks for the experience guys!
I was there for a oil change I had a oil change and a tire rotation done and it was fast and efficient
Prompt, concise, knowledgeable and courteous service. Did what needed to be done and not the things I asked to have looked at, that checked out okay! They also took care of a loose heat shield N?C. Very pleased.
Excellent attention and customer service, they did an excellent job, and quickly, I honestly recommend them.
I want to take a minute and share my 5 plus star experience with Nissan . My name is Melissa Perez-Hicks and I have a 2017 Nissan Rogue and a week ago I was picking up my granddaughter from school and my car stalled I called the dealership I purchased from because i have a warranty. sad to say they were booked 3 weeks out . I am an active grandmother who helps picking up grandkids every day from school. when I was told it would be weeks until my car was looked at I thought what am I going to ?? that dealership did me ... Read More Google - Sep 23, 2026
Alan and jerad were very professional and very helpful with buying my car I thank both of them very much
Easy to deal with no pressure to buy very helpful definitely will go back and refer others
Kept me informed on everything Open communication and made me aware of a nail in my tire and all the warranties I had.
Complete liars. Make sure you check every line of the paperwork I was told I'd get $36,000 for my trade-in after looking at the paperwork they only gave me $34,200. I left a very sentimental dog collar in my car two hours later on my way home my husband called they verified. They had the collar and they will put it in the mail even verified our address. It's almost 3 weeks later and I still have no collar and they're claiming they don't know anything stay far far away unless you like losing money and being lied to.
Complete liars. Make sure you check every line of the paperwork I was told I'd get $36,000 for my trade-in after looking at the paperwork they only gave me $34,200. I left a very sentimental dog collar in my car two hours later on my way home my husband called they verified. They had the collar and they will put it in the mail even verified our address. It's almost 3 weeks later and I still have no collar and they're claiming they don't know anything stay far far away unless you like losing money and being lied to.
These gentleman there and ladies too but i mainly talked to the guys but they was a great experience, usually buying cars is a huge hassle but these guys made it fun and informative, they was very transparent with me and i really appreciate that, really great group of people
Theiving and scamming people selling cars through fake promises. Dont trust any word they say
Took care of me quickly, treated me with extra care as I'm handicapped Service excellent
Everyone was very nice and pleasant. I do not have any issues with Russ Darrow
We ended up going elsewhere because we didn't appreciate the high pressure tactics of the sales lady. She was asking for license info almost the minute we sat down. My husband did have a car in mind to look at but we wanted to see in person before driving it but she was ready to make her sale. He did test drive the Nissan Sentra that very clearly had worn brake pads. We were given a two fake stories about " all new cars do that" " oh that's just rain ". The car wasn't new ... Read More Google - Sep 8, 2026
Edgar was awesome! I would have never thought that he was new. Very professional and so nice. I had a great experience.
I had a great experience getting my car serviced here. The staff were friendly and welcoming from the moment I called. I highly recommend this place to get your vehicle serviced.
Russ Darrow Nissan was extremely helpful. Dylan worked with me and my mother to get my previous car traded in before getting into a newer car with better reliability.
Quick and easy, explained everything to me for the car and all possible warranties and any questions I had or paperwork I wanted to see
The best experience ever ?? They were delightful, professional, and made me feel comfortable and confident in their knowledge of professional service and salesmanship. 💕
Outstanding service, and great work performed on vehicle. I would not take my vehicle any place else.
Absolutely the worst experience we've ever had at a dealership. The sales manager jeff was condescending, dismissive, and made us feel as though our concerns weren't worth his time. We looked at a 2025 Subaru that had a cracked and damaged bumper, along with multiple scratches and dents. Yet he maintained that the $25,000 asking price was completely fair and refused to budge even after we pointed out the condition of the vehicle.
It's one thing to stand firm on a price; it's another to do so while treating potential customers as though they're unreasonable for questioning ... Read More DealerRater - Aug 21, 2026
Still waiting a week later for my car to be serviced. Work didn't even begin on it until my keys were retrieved from a tech's personal lockbox and he left for a family emergency, and no one could get my keys to start the work. Once the keys were retrieved a day later- a call to Nissan Engineers was placed for a software update for my part- but two days later Nissan Engineers still has not returned call or updated dealership. This is horrible customer service, and it is impacting my work.
Great purchasing experience! Dylan provided great service. Would highly recommend Russ Darrow Nissan of Milwaukee.
Erin is always polite and very informative. She goes above and behind to make sure I always have a good experience.
great response about my v video was very interesting thanks and I would consider ya’ll to my family and friends
I.like dealership she was good She was good Perfect Wonder Great Good Nice Respect Early
Erin addressed my concern with the Service dept. I am still concerned about the issue with my front brakes that she said were still under warranty. I was told that it is normal wear and tear, but I don't feel that it is.
Enjoyed working with Erin and the techs in the shop they keep me in the loop
There were unexpected delays getting parts but Sean took great care of me with the rental
Good except they changed the price on the cost of my oil change by $10.
Help get me in a nice vehicle Great customer service skills He was very polite
Travis is the best..Always polite and knowledgeable. Very prompt in scheduling. We are grateful for his help!
Erin is the best at what she does! Excellent customer service and communication is always wonderful with her. She provides thorough details on your service and goes above and beyond for you. Thanks so much Erin for the wonder experience each time I come to see you guys!
I never had an issue with getting my car serviced.Erin is very thorough when she provides updates. It's always excellent customer service when I come to see her.
Quick service at this location and they provide full details on service provided and recommendations .
The Manger was very nice ask if I needed anything water or coffee. The salesman was nice too explain other things they check with the oil change over all good service
Efficient, and explained everything very well, with a smile! I would not take my car anywhere else because of the exceptional customer service Erin gave!
Did not reset up change sensor, did not top off fluids (windshield wiper), did not put air in tire with visible low PSI
Joe helped me get my vehicle inspected and the oil changed quickly despite my not having an appointment made prior to the day of service.
This was my first time coming to this dealership and I will be happy to return. I came for maintenance but also wanted to check on a few specific areas of my vehicle. Travis was perfect at answering any questions I had. I felt very valued and confident my car was getting great service.
Great service from Shawn. Took his time to explain numerous things to me and helped me schedule me an appointment to get new tires.
It was nice they shouldn't share car wash takes longer than usual to get car and the emissions machine didn't work
Everyone was friendly and greeted me in the morning. Shawn my advisor did a great job advising me on the additional needs for my car as the mileage recommendations indicated. He also explained why getting back brakes would be a good idea. There was no pressure, and he was helpful with securing a rental for me to borrow. Shawn kept me informed with the progress of my car repair. No complaints, service great, Shawn was polite, friendly and informative.
Absolute class act from Dylan and team. A+ Would recommend to others and return. Thank you so much
The team at Russ Darrow was great! They helped us get the car we wanted. Dylan, Rafael and Jeff made our experience great.
Purchased vehicle from them so keep routine service there. Most other maintenance do elsewhere for much cheaper.
Real good experience Dylan was ,patience,,and more willing to help.me and Allan left me satisfied with A Smile
They helped me with all my questions I needed answered. Helped with getting me a lower note then I was going to get when I first walked in.
Served me excellent Polite finding a good deal and helping with purchasing car insurance Very helpful
Fantastic Fantastic employees, fantastic service did up and beyond an excellent job Wouldn't take my car any place else
Love the dealership You have service all my vehicles for many, many years with quality new & used vehicles
Great I appreciate all you do for me and the Quality service over all the years I've been doing business with you
Dylan did a great job! He was both fast and personable, if you’re looking for a Nissan choose him to take care of you!
I enjoy coming to get my car worked on. There is never an issue and everyone is very warm and friendly.