Good overall and polite My overall experience was good and getting a shuttle ride was provided.

Dylan was amazing.!!! He helped my little sister get her brand new truck.

I had a great experience overall and want to give special recognition to Ken Davis. Earlier that day I stopped at Heiser Ford to look at two vehicles and, despite waiting about 45 minutes, visiting the main desk, speaking with staff, and even waving to a salesperson for assistance, no one ever helped me. I had an appointment at CarMax across the street and arrived early, so I decided to stop at Russ Darrow instead. That’s where I met Ken and ultimately found the vehicle I purchased. Ken was professional, attentive, and made the entire process easy and enjoyable. His customer service is a big reason I chose to buy from Russ Darrow. My only disappointment was discovering after the purchase that the front floor mats were missing. I initially thought they were underneath the paper and plastic protective coverings. The cargo cover/liner for the rear cargo area was also missing. Other than that, I am very happy with my purchase and the overall experience.

The entire process took far too long just to get the keys in hand. Looking back, I should have never purchased from them. Nice at the start, but extremely condescending toward the end. When I had brake issues (6 months and only 1,000 miles later), I ended up taking the vehicle somewhere else because I couldn't get the help I needed. Jeff and the customer service from both him and the service department was horrible. I won't be doing business with these guys again. If you're considering buying or servicing a vehicle here, look elsewhere. Stay away from Russ Darrow Nissan. You'll thank me later.

They got me into a 2026! A Pathfinder at that. This is my third vehicle from Russ Darrow. I highly recommend them.

Jeff Murphy was a wonderful person to work with. And Also Greg Campell was a very nice gentleman. Jeff Murphy words can't say enough about him..

Paul lecher did a great job working with me and everything I needed Working with my car

Everything was great on their end... I had a little trouble myself getting the rest of the down-payment everyone was great to work with, and I left in the vehicle I really wanted

I was taking care of quickly, and I was told what was going on with my car.

Great experience to have with Russ Darrow. Always polite with accurate information regarding my vehicle

Had a problem with my tire and Shaun took care of me right away at the dealership

My appointment was at 7:30 and I was out by 8:30 for a brake fluid change. The tech sent me video of my car’s underbody to show the condition which I really appreciated. Very professional techs as well. I rely on Russ Darrow Nissan for all my service and repair needs. I have never been disappointed.

Satisfying, after an extremely frustrating experience across the street. Appreciate their easy manner, and they went out of their way to help me get what I needed