Staff
Management
Adam Diaz
Sales Manager
Alan Saaverda-Aura
General Sales Manager
Matthew Hansen
General Manager
Steve Gliatis
Sales Manager
Jimmy V
Floor Manager
Sales
Mike Comrov
Sales & Leasing Consultant
JP Lopez
Sales Consultant
Ken Craig
Sales & Leasing Consultant
Anthony Soto
Sales Consultant
Kevin Galvez-Cortez
Sales & Leasing Consultant
Zay Okwata
Salesperson
Tim Lewis
Sales Consultant
Steve W
Sales and Leasing Consultant
Jamir Hayes
Salesperson
Service
Joseph Weil
Service Advisor
Travis Wise
Service Advisor
Paul Lecher
Service Manager
Shaun Sellers
Service Advisor
Erin Poulos
Service Advisor
Cyrus Farahbakhsh
Service Advisor
Finance
Jerad Brockel
Finance Manager
Chad Larson
Finance Manager
Mike Comrov
Sales & Leasing Consultant
Apr 24, 2025
Mike Comrov and everyone were amazing and super nice!
Mike Comrov and everyone were amazing and super nice! They understand what I was looking for and what I needed to make the deal work. I couldn't be happier!
Apr 18, 2025
Mike was very friendly and understanding as possible to
Mike was very friendly and understanding as possible to get me in and out. I got out of work late the night before and our appointment was early. So there wasn’t any games being played. Most dealerships like to hold you over so they can wear you down. Ain’t nobody got time for a slick talker. Just tell me what you can do for me and let me decide the best course of action. I appreciate Mike and the dealership. I can see me doing more business with them. Not just for me, but my whole family.
Apr 09, 2025
Mike was great to work with.
Mike was great to work with. We had some issues with communication and price transparency with the dealership and other members of the team initially. But he was understanding and worked hard to find a compromise on a similar vehicle.
Apr 06, 2025
The service was amazing as always.
The service was amazing as always. I appreciate Mike a lot. I love the new car already.
Mar 18, 2025
Everyone at this dealer was great got me together thank
Everyone at this dealer was great got me together thank you Russ Darrow Nissan and Mike
Jerad Brockel
Finance Manager
Apr 25, 2025
I absolutely love the deal on the Honda Clarity I got
I absolutely love the deal on the Honda Clarity I got from this dealership. I am thrilled about this car. Kevin and Jimmy (sales manager) are both very nice people. When it came time to start talking numbers for the car, Jimmy slipped in a $500 security etching fee, as well as a $500 service fee to sell the car. If you choose to buy a car from this dealership, make sure you don't let them tack on the security etching fee, that is absolutely unnecessary. Jimmy was quite pushy about me signing a deal on the car so that I could take it home later that day. This used plug in hybrid comes with a $4,000 tax credit, which I was aware of going into purchasing the car. When I asked Jimmy (sales manager) about the tax credit, they told me there was absolutely no credit for the car. Jimmy talked to his boss, as well as the financial head of the dealer. Both people told me I was wrong about the tax credit. I had to escalate it another level to the Russ Darrow corporate office in order for them to finally acknowledge the $4,000 tax credit I could get for the car. I spent ~3 hours at the dealership going back and forth about the tax credit. During Jimmy's pitch for buying the car, he told me that the car came with a select certified warranty, which includes a longer powertrain warranty and a shorter bumper to bumper warranty. Obviously I loved to hear that, and it made me more inclined to buy the car, knowing I would be protected for near future. When it got to the time where I was paying for the car, the financial head told me that the car was not certified at all, and that it came with no warranty. It's hard to say if Jimmy mistook my car being certified, or if he was lying about it being certified to try to get me to buy it. Thankfully, Jimmy recognized his error and had the car select certified for me the next day. The next day, after the car had gone through the select certified inspection process, I came in t purchase the car. The financial head told me that the select certified warranty only includes a 6 month, 6000 mile warranty on the powertrain (much shorter than the 30,000 mile warranty Jimmy had pitched me). There is also no limited bumper to bumper warranty at all. I was tired of the 7+ hours I had already spent at the dealership trying to buy this car, so I went forward without throwing a fit about it. It is still very disappointing that Jimmy was pitching a long powertrain warranty and limited bumper to bumper warranty on this car that never even existed. At the end of the day, I am very happy with the car I purchased. Going through my troubles with the tax credit and select certified warranty was very annoying though. I had to spend way more time at the dealership than what should have been necessary to buy the car. If you choose to buy from this dealership, do not let them sell you their $500 security etch fee, and be aware of their absurd $500 service fee.
Apr 24, 2025
Everyone was very kind ,helpful, knowledgeable and
Everyone was very kind ,helpful, knowledgeable and friendly! Even when i came back to get a picture with the bow!😊
Apr 18, 2025
Mike was very friendly and understanding as possible to
Mike was very friendly and understanding as possible to get me in and out. I got out of work late the night before and our appointment was early. So there wasn’t any games being played. Most dealerships like to hold you over so they can wear you down. Ain’t nobody got time for a slick talker. Just tell me what you can do for me and let me decide the best course of action. I appreciate Mike and the dealership. I can see me doing more business with them. Not just for me, but my whole family.
Mar 18, 2025
I had a great experience.
I had a great experience. I was greeted right away and I was escorted to the sales man desk. Then I test drive the 2025 Nissan Kicks. After a lot of negotiations and taking numbers. I proudly drove away with my new 2025 Kicks
Mar 17, 2025
I've been coming there for years for service, and now I
I've been coming there for years for service, and now I can add the sales department to this. The staff was great, Tim did a very good job, along with Alan, answering all my questions. I would not hesitate recommending anyone to Russ Darrow.
Joseph Weil
Service Advisor
Apr 21, 2025
Fast service very knowledgeable about what the vehicle
Fast service very knowledgeable about what the vehicle actually needed. Took time to explain what needed to happen.
Apr 03, 2025
The work done on my car was done in a time efficient
The work done on my car was done in a time efficient manner. Nice crew! Thank you.
Apr 01, 2025
Had my oil change .
Had my oil change . only problem did not like that. They did not resent the oil change counter, and if you change the oil, I don’t see how you didn’t notice that so today4/1/25 one I gotta go find somebody to do it. This is not the service guy, but the mechanics. Sir, was guy always have great service and is very nice.
Mar 30, 2025
Everyone that made my car buying experience at Russ
Everyone that made my car buying experience at Russ Darrow was knowledgeable and competent. It was great!
Mar 30, 2025
The service and Joe is always great at Ross Darrow.
The service and Joe is always great at Ross Darrow. I will recommend them to others.
Travis Wise
Service Advisor
Apr 26, 2025
Travis did a great job, servicing me.
Travis did a great job, servicing me. He kept me infirm about my car being serviced, he explained what I needed to know and he was polite the whole time.
Apr 19, 2025
All the staff at Russ Darrow Nissan were very friendly
All the staff at Russ Darrow Nissan were very friendly and respectful. They did their best to ensure that my experience fast and friendly. This was my first time getting a vehicle from the showroom floor. I am very impressed.
Apr 03, 2025
The work done on my car was done in a time efficient
The work done on my car was done in a time efficient manner. Nice crew! Thank you.
Apr 02, 2025
Best place to for maintenance on your car!
Best place to for maintenance on your car! I continue to purchase my cars here knowing that my car is excellent hands! Service is exceptional! Friendly, knowledgeable and helpful!!
Apr 02, 2025
I was not given truthful information, the charge of $195.
I was not given truthful information, the charge of $195.00 was a ripoff, all I wanted to know was how much it would cost to replace the oxigen sensor that I knew would have to be replaced and all he had to was tell me he could replace it, so I will never go there again and make sure all of my customers and others to not trust Rust Darrow Nisson.
Paul Lecher
Service Manager
Apr 03, 2025
The work done on my car was done in a time efficient
The work done on my car was done in a time efficient manner. Nice crew! Thank you.
Apr 02, 2025
Best place to for maintenance on your car!
Best place to for maintenance on your car! I continue to purchase my cars here knowing that my car is excellent hands! Service is exceptional! Friendly, knowledgeable and helpful!!
Mar 30, 2025
Everyone that made my car buying experience at Russ
Everyone that made my car buying experience at Russ Darrow was knowledgeable and competent. It was great!
Mar 11, 2025
great as always customer service nothing less.
great as always customer service nothing less. Video are a great thing to follow the work that's being done .i will always bring my car back for service again.
Mar 08, 2025
I love russ Darrow.
I love russ Darrow. Ive been coming there since the late 90's. You have service all 4 of my vehicles: 93 Maxima 2001 Maxima 2014 Maxima And now my 2014 pathfinder Paul has been great., as well as his staff. I bet he is a great guy to work for. He is truly the reason that I continue to bring my vehicle to russ Darrow. And as long as he is there, I will continue to bring my vehicle there. Thank you Paul, I really appreciate you and all you have done for me over the years Louis King Jr
Adam Diaz
Sales Manager
Apr 22, 2025
¡JP fue muy atento con mi migo, muchas gracias!
¡JP fue muy atento con mi migo, muchas gracias! 100% recomendado no los va a decepcionar
Mar 30, 2025
Great customer service I love it , my sales woman was
Great customer service I love it , my sales woman was really nice she helped me a lot
Mar 28, 2025
Highly detailed and informative.
Highly detailed and informative. Excellent to work with, and he looks like Anthony Hamilton. Left with full knowledge of my car features ❤️
Mar 23, 2025
Nice environment.
Nice environment. Team was friendly and informative. One small issue. Adam recommended another vehicle to us different from the one we came to look at. When he offered it to us he quickly said “same price”. He knew our main concern was payment, but we took “same price” to be the vehicle he was offering us was the same price as the vehicle we came to look at. He did get the payment where we wanted it but failed to disclose that the vehicle he was offering us was $6000 more than the original. Yes, it was partially our fault for not asking, but we felt a little bait and switch happened. We did wind up purchasing the second vehicle, but we felt he could have been more forthcoming about the price. Like saying, “Now this car is $14,000 as compared to the $8000 car we were looking at, but he quickly glossed over the actual price and focused in on the payment. Again, we should have asked right away, but it would have been more upright for Adam to have been forthcoming with the price. Altogether it was a decent experience, but we felt like the whole matter was rushed once he had our interest in the second vehicle. Had we known we were buying a $14,000 car we might have asked what else he could offer us, but it felt like he pushed this second vehicle on us once he had our interest via the payment.
Mar 18, 2025
Everyone at this dealer was great got me together thank
Everyone at this dealer was great got me together thank you Russ Darrow Nissan and Mike
Shaun Sellers
Service Advisor
Apr 22, 2025
¡JP fue muy atento con mi migo, muchas gracias!
¡JP fue muy atento con mi migo, muchas gracias! 100% recomendado no los va a decepcionar
Apr 03, 2025
The work done on my car was done in a time efficient
The work done on my car was done in a time efficient manner. Nice crew! Thank you.
Apr 02, 2025
excellent customer service.
excellent customer service. My adviser Shaun was very professiona Shaun was awesome.Communicated with me well and good care of my vehicle.He is a professional service advisor.Very happy to have him.
Mar 28, 2025
Highly detailed and informative.
Highly detailed and informative. Excellent to work with, and he looks like Anthony Hamilton. Left with full knowledge of my car features ❤️
Mar 14, 2025
I appreciate Shawn for his help and customer service.
I appreciate Shawn for his help and customer service. I had to bring my car back in for a 2nd oil change that was over filled the first time.
Erin Poulos
Service Advisor
Apr 25, 2025
Friendly.
Friendly. Knowledgeable a pleasure to work with. Quick service and I loved the video. Thanks
Apr 20, 2025
Always great service!
Always great service! Never hesitate to come to this location. Everyone is always positive and willing to listen.
Apr 03, 2025
Erin was efficient and nice.
Erin was efficient and nice. My car was finished quickly. It was washed too! Thanks
Apr 03, 2025
The work done on my car was done in a time efficient
The work done on my car was done in a time efficient manner. Nice crew! Thank you.
Mar 23, 2025
We had a Mike as a salesman.
We had a Mike as a salesman. He was very nice. He helped us in such a way that nobody could have. That’s why we are repeat customer, thank you
Cyrus Farahbakhsh
Service Advisor
Apr 17, 2025
I had a 2:30 appointment for an oil change and emissions
I had a 2:30 appointment for an oil change and emissions test. My car was done at 4:05pm, but they told me they could no longer do the emissions tests since it was after 4pm. Having had an appointment and being there for *an hour and a half* for two generally pretty quick services, I couldn't believe that the emissions test wasn't done. If I have an appointment set ahead of time, I would expect you would be able to start my service at or shortly after that time. I scheduled the appointment instead of just coming as a walk-in for this reason. The last few times I've come for service, it has taken much longer than expected.
Apr 08, 2025
Great dealer to work with, very easy to buy a vehicle and
Great dealer to work with, very easy to buy a vehicle and service, awesome people, Tim in sales is amazing as well.
Apr 03, 2025
The work done on my car was done in a time efficient
The work done on my car was done in a time efficient manner. Nice crew! Thank you.
Mar 30, 2025
Everyone that made my car buying experience at Russ
Everyone that made my car buying experience at Russ Darrow was knowledgeable and competent. It was great!
Mar 28, 2025
I love coming to Nissan for service on my car, I know my
I love coming to Nissan for service on my car, I know my car will get the best service and it will get completed correctly .
JP Lopez
Sales Consultant
Apr 22, 2025
¡JP fue muy atento con mi migo, muchas gracias!
¡JP fue muy atento con mi migo, muchas gracias! 100% recomendado no los va a decepcionar
Apr 06, 2025
Nissan Pathfinder buying experience was a pleasure as far
Nissan Pathfinder buying experience was a pleasure as far as buying a new vehicle goes. JP Lopez was a greta help in setting up my SUV and explaining features
Feb 28, 2025
Mike was excellent and exceeded my expectations in every
Mike was excellent and exceeded my expectations in every facet of car sales we even got to do a little a bit of karaoke at his desk while we wait for finance!
Feb 28, 2025
JP was attentive, respectful, courteous and was able to
JP was attentive, respectful, courteous and was able to get me into my new Murano at 0% interest! Super grateful for JP's help and the staff overall at Russ Darrow Nissan of Milwaukee!
Feb 28, 2025
JP is wonderful!
JP is wonderful! He made the process quick and easy, I’ve purchased my last 3 leases from and will definitely will be back.
Chad Larson
Finance Manager
Apr 25, 2025
I absolutely love the deal on the Honda Clarity I got
I absolutely love the deal on the Honda Clarity I got from this dealership. I am thrilled about this car. Kevin and Jimmy (sales manager) are both very nice people. When it came time to start talking numbers for the car, Jimmy slipped in a $500 security etching fee, as well as a $500 service fee to sell the car. If you choose to buy a car from this dealership, make sure you don't let them tack on the security etching fee, that is absolutely unnecessary. Jimmy was quite pushy about me signing a deal on the car so that I could take it home later that day. This used plug in hybrid comes with a $4,000 tax credit, which I was aware of going into purchasing the car. When I asked Jimmy (sales manager) about the tax credit, they told me there was absolutely no credit for the car. Jimmy talked to his boss, as well as the financial head of the dealer. Both people told me I was wrong about the tax credit. I had to escalate it another level to the Russ Darrow corporate office in order for them to finally acknowledge the $4,000 tax credit I could get for the car. I spent ~3 hours at the dealership going back and forth about the tax credit. During Jimmy's pitch for buying the car, he told me that the car came with a select certified warranty, which includes a longer powertrain warranty and a shorter bumper to bumper warranty. Obviously I loved to hear that, and it made me more inclined to buy the car, knowing I would be protected for near future. When it got to the time where I was paying for the car, the financial head told me that the car was not certified at all, and that it came with no warranty. It's hard to say if Jimmy mistook my car being certified, or if he was lying about it being certified to try to get me to buy it. Thankfully, Jimmy recognized his error and had the car select certified for me the next day. The next day, after the car had gone through the select certified inspection process, I came in t purchase the car. The financial head told me that the select certified warranty only includes a 6 month, 6000 mile warranty on the powertrain (much shorter than the 30,000 mile warranty Jimmy had pitched me). There is also no limited bumper to bumper warranty at all. I was tired of the 7+ hours I had already spent at the dealership trying to buy this car, so I went forward without throwing a fit about it. It is still very disappointing that Jimmy was pitching a long powertrain warranty and limited bumper to bumper warranty on this car that never even existed. At the end of the day, I am very happy with the car I purchased. Going through my troubles with the tax credit and select certified warranty was very annoying though. I had to spend way more time at the dealership than what should have been necessary to buy the car. If you choose to buy from this dealership, do not let them sell you their $500 security etch fee, and be aware of their absurd $500 service fee.
Apr 24, 2025
Mike Comrov and everyone were amazing and super nice!
Mike Comrov and everyone were amazing and super nice! They understand what I was looking for and what I needed to make the deal work. I couldn't be happier!
Apr 19, 2025
All the staff at Russ Darrow Nissan were very friendly
All the staff at Russ Darrow Nissan were very friendly and respectful. They did their best to ensure that my experience fast and friendly. This was my first time getting a vehicle from the showroom floor. I am very impressed.
Mar 28, 2025
Highly detailed and informative.
Highly detailed and informative. Excellent to work with, and he looks like Anthony Hamilton. Left with full knowledge of my car features ❤️
Mar 23, 2025
Nice environment.
Nice environment. Team was friendly and informative. One small issue. Adam recommended another vehicle to us different from the one we came to look at. When he offered it to us he quickly said “same price”. He knew our main concern was payment, but we took “same price” to be the vehicle he was offering us was the same price as the vehicle we came to look at. He did get the payment where we wanted it but failed to disclose that the vehicle he was offering us was $6000 more than the original. Yes, it was partially our fault for not asking, but we felt a little bait and switch happened. We did wind up purchasing the second vehicle, but we felt he could have been more forthcoming about the price. Like saying, “Now this car is $14,000 as compared to the $8000 car we were looking at, but he quickly glossed over the actual price and focused in on the payment. Again, we should have asked right away, but it would have been more upright for Adam to have been forthcoming with the price. Altogether it was a decent experience, but we felt like the whole matter was rushed once he had our interest in the second vehicle. Had we known we were buying a $14,000 car we might have asked what else he could offer us, but it felt like he pushed this second vehicle on us once he had our interest via the payment.
Alan Saaverda-Aura
General Sales Manager
Mar 30, 2025
Tim and the team made the buying experience enjoyable and
Tim and the team made the buying experience enjoyable and very easy. They gave me outstanding service!
Mar 28, 2025
Highly detailed and informative.
Highly detailed and informative. Excellent to work with, and he looks like Anthony Hamilton. Left with full knowledge of my car features ❤️
Mar 17, 2025
I've been coming there for years for service, and now I
I've been coming there for years for service, and now I can add the sales department to this. The staff was great, Tim did a very good job, along with Alan, answering all my questions. I would not hesitate recommending anyone to Russ Darrow.
Mar 14, 2025
Extremely helpful and comforting.
Extremely helpful and comforting. Very informative and precise. Excellent customer service from the team! 10/10!!!
Mar 08, 2025
Russ Darrow staff is great, sales and service.
Russ Darrow staff is great, sales and service. if they weren't I would not continue to go there. And I would not have just bought my new car there.
Matthew Hansen
General Manager
Apr 22, 2025
¡JP fue muy atento con mi migo, muchas gracias!
¡JP fue muy atento con mi migo, muchas gracias! 100% recomendado no los va a decepcionar
Mar 28, 2025
Highly detailed and informative.
Highly detailed and informative. Excellent to work with, and he looks like Anthony Hamilton. Left with full knowledge of my car features ❤️
Mar 04, 2025
Mike you were great.
Mike you were great. You took your time and you did not rush me. You keep the conversation going and was great with my son!!! Thank you so much!!! I love my new car
Feb 28, 2025
Mike was very attentive, made the process fun and quick.
Mike was very attentive, made the process fun and quick. Did a little karaoke while I have waiting to go in to do my paperwork. JP Lopez was great too!
Feb 28, 2025
JP is wonderful!
JP is wonderful! He made the process quick and easy, I’ve purchased my last 3 leases from and will definitely will be back.
Steve Gliatis
Sales Manager
Apr 19, 2025
All the staff at Russ Darrow Nissan were very friendly
All the staff at Russ Darrow Nissan were very friendly and respectful. They did their best to ensure that my experience fast and friendly. This was my first time getting a vehicle from the showroom floor. I am very impressed.
Apr 06, 2025
Nissan Pathfinder buying experience was a pleasure as far
Nissan Pathfinder buying experience was a pleasure as far as buying a new vehicle goes. JP Lopez was a greta help in setting up my SUV and explaining features
Mar 30, 2025
Tim and the team made the buying experience enjoyable and
Tim and the team made the buying experience enjoyable and very easy. They gave me outstanding service!
Mar 28, 2025
Highly detailed and informative.
Highly detailed and informative. Excellent to work with, and he looks like Anthony Hamilton. Left with full knowledge of my car features ❤️
Mar 23, 2025
We had a Mike as a salesman.
We had a Mike as a salesman. He was very nice. He helped us in such a way that nobody could have. That’s why we are repeat customer, thank you
Ken Craig
Sales & Leasing Consultant
Mar 28, 2025
Highly detailed and informative.
Highly detailed and informative. Excellent to work with, and he looks like Anthony Hamilton. Left with full knowledge of my car features ❤️
Mar 21, 2025
Ken is always a great help when I stop in with my
Ken is always a great help when I stop in with my vehicle! He always willing do what he can to answer any questions.
Mar 06, 2025
Ken Craig was amazing to work with so amazing that I even
Ken Craig was amazing to work with so amazing that I even brought my sister Denisha whom bought a car from him two short days later! The whole staff was fun and entertaining to work with highly recommend Russ Darrow Nissan!
Feb 07, 2025
Works very hard and has very good companionship he gets
Works very hard and has very good companionship he gets the job done and if you would like a car feel free to talk to Adam he will get you right and on point with a brand new car your looking for
Feb 06, 2025
I enjoy working with Adam every time I walk in the Russ
I enjoy working with Adam every time I walk in the Russ Darrow! I love my New Altima ! It’s great on gas and I’m in love with my hands free apple car play! I would go back again and again.
Anthony Soto
Sales Consultant
Mar 18, 2025
I had a great experience.
I had a great experience. I was greeted right away and I was escorted to the sales man desk. Then I test drive the 2025 Nissan Kicks. After a lot of negotiations and taking numbers. I proudly drove away with my new 2025 Kicks
Mar 17, 2025
I've been coming there for years for service, and now I
I've been coming there for years for service, and now I can add the sales department to this. The staff was great, Tim did a very good job, along with Alan, answering all my questions. I would not hesitate recommending anyone to Russ Darrow.
Mar 03, 2025
We went in to look at cars and ended up rolling out in a
We went in to look at cars and ended up rolling out in a 2025 nissan kick our salesman Anthony Soto was fabulous answered all of our questions and more the color is perfect and the ride is great got to come to russ darrow nissan and pick up a new car from Anthony soto
Feb 03, 2025
Shaun is ALWAYS great to work with!
Shaun is ALWAYS great to work with! This is the 2nd time I've been in for weird things going wrong with my car after recently.purchssing it in Aug, brand new off the lot. This time I had it in for an oil change, a loud rattle from the moon roof while driving, and an emergency light blinking. Ended up needing a part over night. They ended up having my car 2 nights, while I got a loaner. It all ended up being fine and Shaun was very helpful and informative. However after not having my car for 2 days, even though they said the moon roof was fixed it is not. It began to rattle immediately after I took it home. It's a brand new car, and it's a very annoying, loud rattle. Also after saying twice that yes I'd like a car wash, that didn't happen either. Plus, I still have something on my car ring that looks like something they use in the shop to keep track of the keys? Just seems some things were forgotten or mismanaged after having my car for 2 days. Sorry so long. I'll need to come back to have them hear the noise.
Jan 21, 2025
Excellent sales and finance staff.
Excellent sales and finance staff. The Honda Pilot I bought was advertised at $8400 the day I found it on the web site. When I got to the dealership it had dropped to $7900, so that's what they charged me (great!). However, the Milwaukee Russ Darrow dealers have a policy of including a $499 insurance policy against auto theft (a Milwaukee area problem, but I live in West Bend). So, I still had to pay the $8400.
Jimmy V
Floor Manager
Apr 25, 2025
I absolutely love the deal on the Honda Clarity I got
I absolutely love the deal on the Honda Clarity I got from this dealership. I am thrilled about this car. Kevin and Jimmy (sales manager) are both very nice people. When it came time to start talking numbers for the car, Jimmy slipped in a $500 security etching fee, as well as a $500 service fee to sell the car. If you choose to buy a car from this dealership, make sure you don't let them tack on the security etching fee, that is absolutely unnecessary. Jimmy was quite pushy about me signing a deal on the car so that I could take it home later that day. This used plug in hybrid comes with a $4,000 tax credit, which I was aware of going into purchasing the car. When I asked Jimmy (sales manager) about the tax credit, they told me there was absolutely no credit for the car. Jimmy talked to his boss, as well as the financial head of the dealer. Both people told me I was wrong about the tax credit. I had to escalate it another level to the Russ Darrow corporate office in order for them to finally acknowledge the $4,000 tax credit I could get for the car. I spent ~3 hours at the dealership going back and forth about the tax credit. During Jimmy's pitch for buying the car, he told me that the car came with a select certified warranty, which includes a longer powertrain warranty and a shorter bumper to bumper warranty. Obviously I loved to hear that, and it made me more inclined to buy the car, knowing I would be protected for near future. When it got to the time where I was paying for the car, the financial head told me that the car was not certified at all, and that it came with no warranty. It's hard to say if Jimmy mistook my car being certified, or if he was lying about it being certified to try to get me to buy it. Thankfully, Jimmy recognized his error and had the car select certified for me the next day. The next day, after the car had gone through the select certified inspection process, I came in t purchase the car. The financial head told me that the select certified warranty only includes a 6 month, 6000 mile warranty on the powertrain (much shorter than the 30,000 mile warranty Jimmy had pitched me). There is also no limited bumper to bumper warranty at all. I was tired of the 7+ hours I had already spent at the dealership trying to buy this car, so I went forward without throwing a fit about it. It is still very disappointing that Jimmy was pitching a long powertrain warranty and limited bumper to bumper warranty on this car that never even existed. At the end of the day, I am very happy with the car I purchased. Going through my troubles with the tax credit and select certified warranty was very annoying though. I had to spend way more time at the dealership than what should have been necessary to buy the car. If you choose to buy from this dealership, do not let them sell you their $500 security etch fee, and be aware of their absurd $500 service fee.
Apr 24, 2025
Mike Comrov and everyone were amazing and super nice!
Mike Comrov and everyone were amazing and super nice! They understand what I was looking for and what I needed to make the deal work. I couldn't be happier!
Apr 24, 2025
Everyone was very kind ,helpful, knowledgeable and
Everyone was very kind ,helpful, knowledgeable and friendly! Even when i came back to get a picture with the bow!😊
Apr 19, 2025
All the staff at Russ Darrow Nissan were very friendly
All the staff at Russ Darrow Nissan were very friendly and respectful. They did their best to ensure that my experience fast and friendly. This was my first time getting a vehicle from the showroom floor. I am very impressed.
Apr 09, 2025
Mike was great to work with.
Mike was great to work with. We had some issues with communication and price transparency with the dealership and other members of the team initially. But he was understanding and worked hard to find a compromise on a similar vehicle.
Kevin Galvez-Cortez
Sales & Leasing Consultant
Apr 25, 2025
Friendly.
Friendly. Knowledgeable a pleasure to work with. Quick service and I loved the video. Thanks
Apr 25, 2025
I absolutely love the deal on the Honda Clarity I got
I absolutely love the deal on the Honda Clarity I got from this dealership. I am thrilled about this car. Kevin and Jimmy (sales manager) are both very nice people. When it came time to start talking numbers for the car, Jimmy slipped in a $500 security etching fee, as well as a $500 service fee to sell the car. If you choose to buy a car from this dealership, make sure you don't let them tack on the security etching fee, that is absolutely unnecessary. Jimmy was quite pushy about me signing a deal on the car so that I could take it home later that day. This used plug in hybrid comes with a $4,000 tax credit, which I was aware of going into purchasing the car. When I asked Jimmy (sales manager) about the tax credit, they told me there was absolutely no credit for the car. Jimmy talked to his boss, as well as the financial head of the dealer. Both people told me I was wrong about the tax credit. I had to escalate it another level to the Russ Darrow corporate office in order for them to finally acknowledge the $4,000 tax credit I could get for the car. I spent ~3 hours at the dealership going back and forth about the tax credit. During Jimmy's pitch for buying the car, he told me that the car came with a select certified warranty, which includes a longer powertrain warranty and a shorter bumper to bumper warranty. Obviously I loved to hear that, and it made me more inclined to buy the car, knowing I would be protected for near future. When it got to the time where I was paying for the car, the financial head told me that the car was not certified at all, and that it came with no warranty. It's hard to say if Jimmy mistook my car being certified, or if he was lying about it being certified to try to get me to buy it. Thankfully, Jimmy recognized his error and had the car select certified for me the next day. The next day, after the car had gone through the select certified inspection process, I came in t purchase the car. The financial head told me that the select certified warranty only includes a 6 month, 6000 mile warranty on the powertrain (much shorter than the 30,000 mile warranty Jimmy had pitched me). There is also no limited bumper to bumper warranty at all. I was tired of the 7+ hours I had already spent at the dealership trying to buy this car, so I went forward without throwing a fit about it. It is still very disappointing that Jimmy was pitching a long powertrain warranty and limited bumper to bumper warranty on this car that never even existed. At the end of the day, I am very happy with the car I purchased. Going through my troubles with the tax credit and select certified warranty was very annoying though. I had to spend way more time at the dealership than what should have been necessary to buy the car. If you choose to buy from this dealership, do not let them sell you their $500 security etch fee, and be aware of their absurd $500 service fee.
Mar 18, 2025
I had a great experience.
I had a great experience. I was greeted right away and I was escorted to the sales man desk. Then I test drive the 2025 Nissan Kicks. After a lot of negotiations and taking numbers. I proudly drove away with my new 2025 Kicks
Mar 07, 2025
Kevin and the team were great to work with they were able
Kevin and the team were great to work with they were able to get into a suv I always wanted!
Dec 07, 2024
Son muy atentos y responden todas las preguntas, y
Son muy atentos y responden todas las preguntas, y nuestras dudas, volveremos y los recomendamos sin duda.
Zay Okwata
Salesperson
Apr 19, 2025
All the staff at Russ Darrow Nissan were very friendly
All the staff at Russ Darrow Nissan were very friendly and respectful. They did their best to ensure that my experience fast and friendly. This was my first time getting a vehicle from the showroom floor. I am very impressed.
Mar 23, 2025
Nice environment.
Nice environment. Team was friendly and informative. One small issue. Adam recommended another vehicle to us different from the one we came to look at. When he offered it to us he quickly said “same price”. He knew our main concern was payment, but we took “same price” to be the vehicle he was offering us was the same price as the vehicle we came to look at. He did get the payment where we wanted it but failed to disclose that the vehicle he was offering us was $6000 more than the original. Yes, it was partially our fault for not asking, but we felt a little bait and switch happened. We did wind up purchasing the second vehicle, but we felt he could have been more forthcoming about the price. Like saying, “Now this car is $14,000 as compared to the $8000 car we were looking at, but he quickly glossed over the actual price and focused in on the payment. Again, we should have asked right away, but it would have been more upright for Adam to have been forthcoming with the price. Altogether it was a decent experience, but we felt like the whole matter was rushed once he had our interest in the second vehicle. Had we known we were buying a $14,000 car we might have asked what else he could offer us, but it felt like he pushed this second vehicle on us once he had our interest via the payment.
Feb 26, 2025
They made me pay full price for Xzilon when they told me
They made me pay full price for Xzilon when they told me I would get buy one get one free. Then they never applied it to my car, and when I reached out to see when they would put it on, they asked when I could. And when I said I didn’t want it anymore and wanted it taken off my monthly bills, they tried telling me it was actually already on there. They are liars. And Zay got rude and snippy with me, very unprofessional.
Feb 11, 2025
Mike Zay ans Adam and Chad were outstanding thanks for
Mike Zay ans Adam and Chad were outstanding thanks for all thr help guys come see Mike here at Russ Darrow Nissan!
Feb 07, 2025
Works very hard and has very good companionship he gets
Works very hard and has very good companionship he gets the job done and if you would like a car feel free to talk to Adam he will get you right and on point with a brand new car your looking for
Tim Lewis
Sales Consultant
Mar 30, 2025
Tim and the team made the buying experience enjoyable and
Tim and the team made the buying experience enjoyable and very easy. They gave me outstanding service!
Mar 17, 2025
I've been coming there for years for service, and now I
I've been coming there for years for service, and now I can add the sales department to this. The staff was great, Tim did a very good job, along with Alan, answering all my questions. I would not hesitate recommending anyone to Russ Darrow.
Mar 08, 2025
Russ Darrow staff is great, sales and service.
Russ Darrow staff is great, sales and service. if they weren't I would not continue to go there. And I would not have just bought my new car there.
Feb 08, 2025
I recently purchased a Nissan Rogue, 2025 from Russ
I recently purchased a Nissan Rogue, 2025 from Russ Darrow Nissan of Milwaukee and I couldn’t be happier with my experience. From the moment I walked in, the staff was welcoming, professional, and attentive. Sales Experience: Tim Lewis was fantastic! They were knowledgeable, patient, and took the time to understand my needs and preferences. They walked me through the features of the car, answered all my questions, and never pressured me into making a decision. Pricing & Financing: The dealership was transparent with pricing and provided me with a competitive offer. The financing team made the process smooth and stress-free, ensuring I understood all the terms. Customer Service: What stood out to me the most was their commitment to customer satisfaction. Even after the purchase, Tim Lewis followed up multiple times to ensure I was happy with my new car and offered assistance if needed. Overall Experience: I highly recommend Russ Darrow Nissan of Milwaukee to anyone looking for a seamless and enjoyable car-buying experience. If you are in the market for a new vehicle, ask for Tim Lewis you won’t be disappointed!
Steve W
Sales and Leasing Consultant
Apr 25, 2025
I’ve had a good experience with Darrow over the years.
I’ve had a good experience with Darrow over the years. This is at least the third car I’ve purchased there and have had no complaints.
Apr 24, 2025
Everyone was very kind ,helpful, knowledgeable and
Everyone was very kind ,helpful, knowledgeable and friendly! Even when i came back to get a picture with the bow!😊
Apr 24, 2025
Everyone was very helpful, nice and pleasant!
Everyone was very helpful, nice and pleasant! Especially Steve W, very pleased with the outcome there!