Customer Testimonials
I was there for a oil change I had a oil change and a tire rotation done and it was fast and efficient
Prompt, concise, knowledgeable and courteous service. Did what needed to be done and not the things I asked to have looked at, that checked out okay! They also took care of a loose heat shield N?C. Very pleased.
Excellent attention and customer service, they did an excellent job, and quickly, I honestly recommend them.
I want to take a minute and share my 5 plus star experience with Nissan . My name is Melissa Perez-Hicks and I have a 2017 Nissan Rogue and a week ago I was picking up my granddaughter from school and my car stalled I called the dealership I purchased from because i have a warranty. sad to say they were booked 3 weeks out . I am an active grandmother who helps picking up grandkids every day from school. when I was told it would be weeks until my car was looked at I thought what am I going to ?? that dealership did me ... Read More Google - Sep 23, 2026
Alan and jerad were very professional and very helpful with buying my car I thank both of them very much
Easy to deal with no pressure to buy very helpful definitely will go back and refer others
Kept me informed on everything Open communication and made me aware of a nail in my tire and all the warranties I had.
These gentleman there and ladies too but i mainly talked to the guys but they was a great experience, usually buying cars is a huge hassle but these guys made it fun and informative, they was very transparent with me and i really appreciate that, really great group of people
Dylan and Allen and also the financial manager- johnny did nothing but try and work with me even though i played a hard bargain and i appreciate the willingness to help and work with me and never getting frustrated, great customer service
Theiving and scamming people selling cars through fake promises. Dont trust any word they say
Took care of me quickly, treated me with extra care as I'm handicapped Service excellent
Everyone was very nice and pleasant. I do not have any issues with Russ Darrow
Edgar was awesome! I would have never thought that he was new. Very professional and so nice. I had a great experience.
Dylan went above and beyond for the interaction.
Bridgette was amazing to work with. I had a fantastic experience buying a car thanks to Bridgette Hill at Russ Darrow Automotive Group! She made the entire process incredibly smooth, straightforward, and stress-free. Bridgette was professional, helpful, and truly cared about finding the right fit for me. If you are looking for a new vehicle, I highly recommend asking for her.
I had a great experience getting my car serviced here. The staff were friendly and welcoming from the moment I called. I highly recommend this place to get your vehicle serviced.
Bridgette Hill was awesome!!! Call her for your next vehicle!!!!
Russ Darrow Nissan was extremely helpful. Dylan worked with me and my mother to get my previous car traded in before getting into a newer car with better reliability.
Had a great experience buying a used vehicle. Dylan was very personable and easy to work with. They did a great job working with us to get the vehicle price to where we needed it. Best part was the “back to school event”! Super nice employees, fun music, and excellent food!
I came in Friday and Saturday I am leaving with what I needed!!! Thank you Bridgette Hill for helping me get into my new car!!!
Bridgette G Hill!!!! Thank you for helping me get into my vehicle!!!! Russ Darrow Nissan hands down best customer service ever!!!
Quick and easy, explained everything to me for the car and all possible warranties and any questions I had or paperwork I wanted to see
I really enjoyed my business with Ken Craig and Jeff Murry they were really helpful and also gave great customer service for helping make the deal that met my needs.
The best experience ever ?? They were delightful, professional, and made me feel comfortable and confident in their knowledge of professional service and salesmanship. 💕
Mr. Ken Davis listened to my wants and needs in a vehicle and Jerad Brockel made the financial process easy and painless.
Bridgette helps new buyers understand the process and her really explains the process she is the sales person I recommend that Ross Darrow Nissan
Quincy was fast on responses and very detailed!
Earlier this week I had the pleasure of working with Reis Nisuis. He helped me find out the perfect car for me and at a very affordable price. Overall a wonderful experience.
Dylan was an amazing help for me
I bought a car of of Dylan And it was overall An amazing experience 10/10 If you’re gonna buy a car from this dealership or plan on going, ask for Dylan, he will take care of you !!!
I just recently bought a car from Quincy and he was amazing. Helped me in every aspect to leave feeling satisfied and happy with my new car!
Dylan was very help and a good hostess. He helped us get the kind of car that we wanted and I recommend anyone to come in and stop to talk with Dylan
Quincy was very helpful with finding my dream car. Thanks so much
I had myself a great experience working with Quincy Moore. Quincy was very patient and was able to answer the questions that I had. Not only that, but Quincy also made the entire process stress-free. Moving forward I definitely would recommend him.
I had a few questions about several different Nissan SUVs and Reis was able to answer all of my questions quickly and efficiently. He was very knowledgeable and helpful. I would definitely recommend working with him.
I highly recommend Quincy because he was honest, respectful, and easy to work with from start to finish. He made sure I understood everything and went above and beyond to make sure I was comfortable with my purchase. The whole process was quick, smooth, and hassle-free. I would definitely recommend him to anyone looking for a new vehicle!
Quincy Moore is a super down to earth guy he told me the ins and outs on my car deal and was very respectful and straightforward with everything
I reached out to Dylan trying to help my sister find an affordable vehicle. He was very helpful, giving me a variety of options that I was able to forward to my sister!
Amazing experience at the Falls, all because of this young man named Dylan. He was cool understanding, relatable, relaxed, no pressure positive, and respectful! I wasnt quite ready to buy yet, but when I am soon, I want to come to same shop and with the hopes Dylan is there, because honestly don't want anyone but him to work with me getting a vehicle !
Reis was helpful through the process. Would recommend to family and friends.
Reis saved my life. Got me into a Nissan Maxima SR for 785 a month for 72 months and helped me roll over my negative equity. Got my payments down from 1350 a month. Now I can afford my child support payments. Very nice people.
Reis Daniel Nisius was a very helpful young man. He showed me some wonderful options and was kind and respectful despite not following through with him. May Allah grant his soul eternal rest and joy🙏🏽
Due to Reis, I had a really positive experience at the dealership. He was supportive and made sure all my questions were answered thoroughly.
Awesome experience! My salesman, Reis, made the whole process easy and enjoyable. He was knowledgeable about which car best fit my needs and very conversational. Would definitely recommend!
I had a really good experience working with Reis. He made the entire process extremely simple. He answered all my questions and helped me find exactly what I was looking for without making me feel pressured. I’d definitely recommend working with them! Thank you Russ Darrow 🙏!
I'd like to personally thank Reis Nisius for his amazing customer service. In and out of the dealership he's assisted me in exploring my options and making a great decision.
Thanks for helping me Reis Nisius. You really helped me pick the best car.
Reis Nisius helped me narrow down what car best suits my needs.
Great Experience I had a great experience working with Quincy Moore. Quincy was professional, helpful, patient, and really took the time to make sure I understood everything. He made the whole process feel comfortable and stress-free, and I truly appreciate how he treated me. If you’re looking for someone who genuinely cares about helping their customers, I definitely recommend asking for Quincy Moore!
Come shop wit Dylan he knows what he’s talking about
Dylan was very friendly and knowledgeable. and he never pressured me, I would highly recommend him to help you the next time you stop In at Russ Darrow. Nissan of Milwaukee.
Dylan was the one to assist me, hes very easy to talk to and did a great job at explaining everything, thank you
Reis at Russ Darrow Nissan was great to work with and made the whole process easy and stress-free. I love my new red 2026 Nissan Altima and really appreciate Reis for helping me find the right car!
Reis Nisius is the best car salesman here. He should really get a promotion after he sold me a killer deal on my recent purchase.
Outstanding service, and great work performed on vehicle. I would not take my vehicle any place else.
Absolutely the worst experience we've ever had at a dealership. The sales manager jeff was condescending, dismissive, and made us feel as though our concerns weren't worth his time. We looked at a 2025 Subaru that had a cracked and damaged bumper, along with multiple scratches and dents. Yet he maintained that the $25,000 asking price was completely fair and refused to budge even after we pointed out the condition of the vehicle.
It's one thing to stand firm on a price; it's another to do so while treating potential customers as though they're unreasonable for questioning ... Read More DealerRater - Aug 21, 2026
Great place
Thank you Deborah for all that you did for me. Great and effective work
Still waiting a week later for my car to be serviced. Work didn't even begin on it until my keys were retrieved from a tech's personal lockbox and he left for a family emergency, and no one could get my keys to start the work. Once the keys were retrieved a day later- a call to Nissan Engineers was placed for a software update for my part- but two days later Nissan Engineers still has not returned call or updated dealership. This is horrible customer service, and it is impacting my work.
Great purchasing experience! Dylan provided great service. Would highly recommend Russ Darrow Nissan of Milwaukee.
Erin is always polite and very informative. She goes above and behind to make sure I always have a good experience.
We like to thank Nick for selling a car to us!! He was knowledgeable and had an understanding what our budget was to show us vehicles only in our price point. He even came in on his day off to personally deliver the car to us!! I’d personally recommend Russ Darrow for your next purchase and ask for Nick!
I was serviced by Bridgette hill today and her service was amazing… I loved her attitude and communication skills… come see her right away…
Bridgette Hill was awesome the best sale lady
My experience at Nissan Russ Darrow was great from my saleswoman (Bridgette) to the finance team (I think his name started with an A). Bridgette was determined to make me a deal and did just that, I recommend going to her! She stated after hours without a fuss and has an uplifting personality. Ken was also very hospitable and I like seeing teams work together to gain a customer even if I wasn’t doing a deal with him. The service woman (didn’t get her name) was very kind and informative. She explained recommended tire pressures with change in ... Read More Google - Aug 13, 2026
she was really helpful and straight forward. Ms.Bridgette Hill and Jeff
great response about my v video was very interesting thanks and I would consider ya’ll to my family and friends
I.like dealership she was good She was good Perfect Wonder Great Good Nice Respect Early
Reis was very helpful and made the car buying process very easy and breezy
Erin addressed my concern with the Service dept. I am still concerned about the issue with my front brakes that she said were still under warranty. I was told that it is normal wear and tear, but I don't feel that it is.
Dylan is great to communicate with
Enjoyed working with Erin and the techs in the shop they keep me in the loop
I highly recommend this dealership and salesperson Bridgette Hill if you’re considering a vehicle purchase or lease. If I could give Bridgette 10 stars I would! She’s kind, professional, friendly and gets the deal done!
Bridgette Hill was so kind and patient and efficient. Appreciated no games.
Service and showroom were top notch. My sales person Debra went above and beyond. Many options to choose from which was nice compared to other dealerships.
There were unexpected delays getting parts but Sean took great care of me with the rental
Good except they changed the price on the cost of my oil change by $10.
Help get me in a nice vehicle Great customer service skills He was very polite
Dylan Schafer was wonderful , Jerad, Jeff, Ralf did an excellent job on helping me get my new car. Thanks again I will be back soon
Dylan was our salesman.. he is great. He even gave up his lunch break to meet with us. He was very thorough with his explanations and help with understanding our new car. Very patient and knowledgeable. He is great!
Travis is the best..Always polite and knowledgeable. Very prompt in scheduling. We are grateful for his help!
Sales rep Dylan is AWESOME! Very nice helpful young man! Highly suggest!
Erin is the best at what she does! Excellent customer service and communication is always wonderful with her. She provides thorough details on your service and goes above and beyond for you. Thanks so much Erin for the wonder experience each time I come to see you guys!
I never had an issue with getting my car serviced.Erin is very thorough when she provides updates. It's always excellent customer service when I come to see her.
Quick service at this location and they provide full details on service provided and recommendations .
The Manger was very nice ask if I needed anything water or coffee. The salesman was nice too explain other things they check with the oil change over all good service
Efficient, and explained everything very well, with a smile! I would not take my car anywhere else because of the exceptional customer service Erin gave!
Did not reset up change sensor, did not top off fluids (windshield wiper), did not put air in tire with visible low PSI
Joe helped me get my vehicle inspected and the oil changed quickly despite my not having an appointment made prior to the day of service.
This was my first time coming to this dealership and I will be happy to return. I came for maintenance but also wanted to check on a few specific areas of my vehicle. Travis was perfect at answering any questions I had. I felt very valued and confident my car was getting great service.
Great service from Shawn. Took his time to explain numerous things to me and helped me schedule me an appointment to get new tires.
Great service from Shawn. Took his time to explain numerous things to me and helped me schedule me an appointment to get new tires.
It was nice they shouldn't share car wash takes longer than usual to get car and the emissions machine didn't work
Everyone was friendly and greeted me in the morning. Shawn my advisor did a great job advising me on the additional needs for my car as the mileage recommendations indicated. He also explained why getting back brakes would be a good idea. There was no pressure, and he was helpful with securing a rental for me to borrow. Shawn kept me informed with the progress of my car repair. No complaints, service great, Shawn was polite, friendly and informative.
Absolute class act from Dylan and team. A+ Would recommend to others and return. Thank you so much